At Pili Restaurant, we strive to ensure every order meets your expectations. If you receive an incorrect, damaged, or unsatisfactory order, please contact us within 24 hours of delivery with your order details. Refunds or replacements will be provided at our discretion once the issue is verified. Please note that refunds are processed to the original payment method, and some items may not be eligible for a refund due to hygiene or perishable nature.